v12my Privacy Policy
v12my takes our responsibility for protecting every player's personal data seriously. This policy explains how we collect, store, use and disclose your information as a user of our platform.
Our Data Protection Commitment
As a responsible betting platform, v12my complies with international data protection standards in every aspect of our operations.
High-Level Data Encryption
All data transmitted between your device and v12my servers is protected by SSL/TLS encryption. Sensitive information such as payment details is stored using industry-standard encryption.
Secure Identity Verification
The v12my account verification process is designed to verify user identity securely. MyKad data and supporting documents are processed according to established procedures and are not stored beyond what is necessary.
Strict Internal Access Controls
Access to player personal data within our organisation is limited to staff who require that information to carry out their duties. Access logs are audited regularly. 🔒
International Licensing Compliance
v12my operates under an international licence that requires compliance with strict data protection requirements. This privacy policy is updated in line with regulatory requirements.
Full Transparency
We never sell your personal data to third parties for marketing purposes. Every use of data is clearly stated in this document and players have the right to know how their data is used.
24/7 Privacy Support
If you have any questions about your personal data, the v12my support team is available to assist via live chat or email in Malay and English at all times.
1. Personal Data Collection
Types of Data We Collect
When you register or use v12my services, we may collect the following categories of information:
- Identity information: full name, date of birth, MyKad or passport number, nationality.
- Contact information: email address, mobile phone number, residential address.
- Account information: username, password (stored as a hash), login history and account activity.
- Financial information: e-wallet details (Touch 'n Go), DuitNow information, bank account details for FPX processing, and crypto wallet addresses (USDT, BTC, ETH) where applicable.
- Technical information: IP address, web browser type, operating system, session data and device information.
- Gaming activity data: betting history, deposits, withdrawals, bonuses used and platform access records.
How Data Is Collected
Your personal data is collected through the following methods:
- Account registration forms and the identity verification process (KYC — Know Your Customer).
- Your interactions with the v12my website, including deposits, withdrawals and gaming activity.
- Communications with the customer service team via live chat or email.
- Cookies and website tracking technologies as described in the relevant section below.
- Information provided voluntarily when completing enquiry or feedback forms.
2. Use of Personal Information
Purpose of Data Processing
v12my uses the personal data collected for lawful and specific purposes, including:
- Creating and managing user accounts and processing deposit and withdrawal transactions.
- Carrying out the identity verification process (KYC) required under our international licence.
- Preventing fraud, money laundering and other unlawful activity in accordance with compliance requirements.
- Providing effective customer support and resolving any enquiries or complaints.
- Analysing platform usage patterns for service improvement purposes.
- Sending important information related to your account such as policy changes or security notices.
- Meeting legal and regulatory obligations under our international licence.
- Running responsible gambling programmes and monitoring concerning betting patterns.
3. Data Storage and Security
Security Infrastructure
v12my servers are protected by multiple layers of security. All data transmitted through this website uses SSL/TLS encryption protocols. Data stored on our servers is protected using industry-recognised encryption at rest methods.
Our systems are monitored continuously to detect any intrusion attempts, unauthorised access or suspicious anomalies. Should a security incident occur that affects your personal data, we will notify you within a reasonable timeframe and take appropriate remediation steps.
- Account passwords are stored in hashed format — we do not store passwords in plain text.
- Administrative access to internal systems is protected by two-factor authentication (2FA).
- Security audits are carried out regularly by our internal security team.
- Data backups are performed regularly and stored at a secure, separate location. 🛡️
Data Storage Location
v12my user personal data is stored on servers located in data centres that comply with international security standards. Should data need to be transferred overseas for operational purposes, such transfers are carried out with adequate safeguards and in accordance with established compliance procedures.
4. Disclosure to Third Parties
When Data May Be Shared
v12my does not sell, rent or trade player personal data to any third party for marketing purposes. However, we may disclose information to the following parties in certain circumstances:
- Payment processors: E-wallet providers, banks and payment gateways required to process your deposits and withdrawals. These providers are bound by confidentiality obligations.
- Technical service providers: Companies that provide technical infrastructure, cloud services and system support to v12my, provided they comply with equivalent privacy policies.
- Regulatory authorities: Licensing regulatory bodies and law enforcement agencies when lawfully required under our international licensing obligations.
- Fraud prevention: Limited sharing with third-party identity verification service providers solely for fraud prevention and AML (Anti-Money Laundering) compliance purposes.
5. Cookies and Tracking Technologies
Use of Cookies on the v12my Website
The v12my website uses cookies and similar tracking technologies to improve the user experience and ensure that essential website functions operate correctly. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for basic website functions such as login sessions, account security and transaction processing. These cookies cannot be disabled.
- Performance cookies: Collect information about how visitors use our website to help us improve platform speed and usability.
- Functionality cookies: Allow the website to remember your preferences such as language, region and display settings.
- Analytics cookies: Help us understand traffic patterns and website usage for internal service improvement purposes.
You can control and disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the v12my website and your gaming experience.
6. User Rights
As a v12my user, you have certain rights regarding your personal data. The following are the key rights we respect and facilitate:
Right of Access
You have the right to request a copy of the personal data we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right of Rectification
If you find that the personal data we hold is inaccurate or out of date, you have the right to request prompt correction. Contact our customer support to submit this request.
Right of Erasure
In certain circumstances, you have the right to request that we delete your personal data. Please note that this request may not be fully fulfilled if there are legal or regulatory obligations that require us to retain that data.
Right to Object to Processing
You have the right to object to the processing of your personal data for certain purposes such as marketing communications. We will honour your objection within the set timeframe.
Right to Data Portability
You have the right to receive the personal data you have provided to us in a machine-readable format, where it is technically feasible according to the processing requirements.
Right to Restrict Processing
In certain circumstances, you may request that we restrict how we use your personal data, for example while a data accuracy verification process is underway.
7. Data Retention
Data Retention Period
v12my retains users' personal data for as long as your account is active or as long as it is needed to provide our services. Once an account is closed, we may retain certain data for an additional period based on the following requirements:
- Financial and transaction records are retained for the period required by licensing and legal compliance obligations.
- Data related to fraud investigations or active disputes is retained until the matter is resolved.
- Customer support communication logs are retained for quality control and dispute resolution purposes.
- Information required for AML and KYC compliance audit records is retained for the period specified by the relevant regulatory bodies.
Once the applicable retention period has ended, your personal data will be securely deleted or anonymised in accordance with our data deletion procedures.
8. Child Protection and Age Restriction
Adults Only Platform — Minimum Age 21
The v12my platform is intended solely for users aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21. Our registration process includes age verification as part of our KYC procedures.
If we find that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who discover that a child under their care has registered on our platform are asked to contact our customer support immediately.
9. Amendments to This Privacy Policy
Amendment Process and Notification
v12my reserves the right to amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. All amendments will take effect as soon as the latest version is published on this website with an updated effective date.
For material amendments that significantly affect how we process your personal data, we will endeavour to notify you via email or an in-account notice before the amendment takes effect. Continued use of the v12my platform after the amendment's effective date is considered acceptance of the latest version of the Privacy Policy.
We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we handle your personal data.
10. Contact Us Regarding Privacy
Contact Channels for Privacy Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how v12my handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the v12my platform — the fastest way to get a response.
- Email: — for written enquiries that require documentation.
- Service languages: Bahasa Melayu and English.
Our privacy team will endeavour to address every enquiry carefully. For requests related to user rights such as data access, correction, or deletion, please state the type of request clearly so we can process it efficiently.
Start Your Secure Experience at v12my
Your security and privacy are our priority. Register your account today and enjoy a transparent, secure betting platform that meets international data protection standards.